Privacy Policy

FlyHi (Ivolution LLC) · Effective 2026-08-10 · Updated 2026-08-25

FlyHi is a back-office assistant for small business owners, operated by Ivolution LLC. This page says what information we hold, why we hold it, and what we will never do with it, in plain words.

What we collect

Account information you give us when you become a customer: your name, your business name, your email address, and the mobile phone number you want your assistant to use. And the business records you share or connect so the service can do its job: receipts, invoices, bills, payment records, and accounting data from systems you authorize, such as your accounting software.

What we use it for

To run the service for you, and for nothing else. Your records are used to file your receipts, watch your invoices, answer your questions, and send you the account messages you signed up for. We do not sell your information. We do not use it for advertising.

Text messaging

If you give us a mobile number during onboarding, we send you text messages about your own account: receipts filed, invoice and payment updates, summaries, and answers to questions you text us. You can stop these at any time by replying STOP, and get help by replying HELP or emailing us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

Who else touches the data

Service providers that host our infrastructure and process data on our instructions, under their own confidentiality obligations. Named, because you should not have to guess:

Anthropic is the AI that reads documents and answers your questions (details below). Google appears twice: if you connect your Google account, we read your mail, files and calendar with your permission, and we also use Google's Gemini models for some of the reading and sorting. Groq turns meeting recordings into text. Recall.ai captures and holds meeting recordings until they are deleted. Twilio carries the text messages. Our database, hosting and email providers store and move the data on our instructions. They all act for us, not for themselves. We share information beyond that only if the law requires it or you ask us to.

Your connected Google account

If you connect Google, we read your mail, your files and your calendar so the assistant can find what you ask it to find and tell you what needs you. Reading only: the assistant does not send mail from your account or change your files. You can disconnect at any time and the access ends with it. FlyHi's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Meetings

If you use the meeting recorder, nothing records until you press Start, and the assistant is set up to require that everyone on the call is told. The audio is captured and held by Recall.ai, turned into text by Groq, and read by the AI so you get a summary and the commitments that came out of it. A recording you discard is deleted at the provider too, and recordings are not kept forever: they are deleted on a schedule, and the transcript and summary are what remain in your records.

What the AI sees, specifically

FlyHi uses third-party AI (Anthropic, and Google's Gemini models) to read documents and to answer your questions, and we would rather be exact than vague about what that means. When you submit a receipt, the image is sent to be read. When you ask a question about your business, the relevant figures from your own records are sent so the answer can be about your actual numbers, and that can include information read from your accounting software, such as invoice amounts, customer names, balances and payment dates, and from mail and files you have connected.

They process it to return an answer to us and for nothing else. Under the terms we use them on, your data is not used to train their models. Nothing is sent to any AI provider for advertising, profiling, or resale, and no other third party receives your accounting data.

If you would rather this did not happen, the answer today is that you cannot use the assistant, because reading and answering is what it is. Tell us and we will say plainly which parts of the service still work for you.

How long we keep it

For as long as you are a customer, because your records are the service. When you leave, you can take your data with you, and you can ask us to delete what we hold. Write to the address below and we will.

Security

Your data lives in access-controlled systems, isolated per customer, with credentials you can revoke at any time. No system is perfect, but ours is built so that the people who can see your records are you and us.

Changes and contact

If this policy changes in a way that matters, we will tell you before it takes effect. Questions, requests, deletions: ivo@flyhi.ai.